In "Andalasia", an animated fairy tale world devoid of problems, in which there are talking wanyama and "happy endings", an evil Queen named Queen Narissa frets that her stepson Prince Edward will soon find his true love, which means that Narissa's position on the kiti cha enzi would be taken over. One day, Edward and Nathaniel, Queen Narissa's henchman, successfully capture a troll, but Edward rides off to the cottage of a peasant named Giselle after hearing her sing about "true love". Knowing Narissa's wishes, Nathaniel sets the troll free to get rid of Giselle, but Edward saves her just in time. When they meet, they instantly fall in upendo and plan to get married the following day.
However, Narissa had witnessed everything, so she meets Giselle while the peasant runs off to get wed to Edward. Narissa successfully tricks Giselle and sends her to the live-action world of Earth at New York City's Times Square. Meanwhile, a divorce lawyer named Robert plans to propose to his girlfriend Nancy, much to the dismay of Morgan, his daughter. While Robert and morgan are being driven nyumbani however, they witness a confused Giselle at a brightly lit billboard...